1. Customer Inquiries Management: - Respond to customer inquiries via e-commerce, email, social media, and other communication platforms in a timely and professional manner; - Assist customers in resolving issues and provide information about our products and services. 2. Support Marketing Communication Efforts: - Collaborate with the marketing team to create and distribute promotional materials and communications; - Help in crafting responses for frequently asked questions (FAQs) and maintaining a knowledge base for customer service. 3. Data Entry and Reporting: - Maintain accurate records of customer interactions and inquiries; - Assist in tracking customer feedback and providing insights to the marketing team. 4. Market Research: - Conduct research on customer preferences and trends to help inform marketing strategies; - Analyze customer feedback to identify areas for improvement in service and communication. 5. Collaboration: - Work closely with other departments to ensure a seamless customer experience; - Participate in team meetings and contribute ideas for enhancing customer engagement.
 
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