1. Customer Inquiries Management:
- Respond to customer inquiries via e-commerce, email, social media, and other communication platforms in a timely and professional manner;
- Assist customers in resolving issues and provide information about our products and services.
2. Support Marketing Communication Efforts:
- Collaborate with the marketing team to create and distribute promotional materials and communications;
- Help in crafting responses for frequently asked questions (FAQs) and maintaining a knowledge base for customer service.
3. Data Entry and Reporting:
- Maintain accurate records of customer interactions and inquiries;
- Assist in tracking customer feedback and providing insights to the marketing team.
4. Market Research:
- Conduct research on customer preferences and trends to help inform marketing strategies;
- Analyze customer feedback to identify areas for improvement in service and communication.
5. Collaboration:
- Work closely with other departments to ensure a seamless customer experience;
- Participate in team meetings and contribute ideas for enhancing customer engagement.