PT Idemitsu Lube Techno Indonesia


1. Customer Inquiries Management:
– Respond to customer inquiries via e-commerce, email, social media, and other communication platforms in a timely and professional manner;
– Assist customers in resolving issues and provide information about our products and services.
2. Support Marketing Communication Efforts:
– Collaborate with the marketing team to create and distribute promotional materials and communications;
– Help in crafting responses for frequently asked questions (FAQs) and maintaining a knowledge base for customer service.
3. Data Entry and Reporting:
– Maintain accurate records of customer interactions and inquiries;
– Assist in tracking customer feedback and providing insights to the marketing team.
4. Market Research:
– Conduct research on customer preferences and trends to help inform marketing strategies;
– Analyze customer feedback to identify areas for improvement in service and communication.
5. Collaboration:
– Work closely with other departments to ensure a seamless customer experience;
– Participate in team meetings and contribute ideas for enhancing customer engagement.

 
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