Sales Assistant
Full time posted 3 weeks ago in Retail / Merchandise Shortlist Email JobJob Detail
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Job ID 1758680
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Career Level Staff
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Experience Fresh
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Gender Male
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Industry Retail / Merchandise
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Qualifications Bachelor Degree
Job Description
Sales Assistant (Customer Support Focus)
Location: Pluit, Jakarta Utara
Type: Full-time (Open to fresh graduates)
Salary Range: Rp. 5,500,000 – Rp. 7,000,000
1．Highlights
✅ Join an industry-leading team with access to core client resources and hands-on sales experience.
✅ One-on-one mentorship training with a clear career path (Sales Representative → Senior Account Manager).
✅ Collaborative team culture with monthly performance bonuses and customer satisfaction incentives.
✅ Participate in partnerships with top-tier clients to deepen industry insights.
2．Key Responsibilities
- Customer Service Support
- Respond to customer inquiries in real-time, addressing product, order, and after-sales questions to improve conversion rates.
- Conduct regular follow-ups with key clients, gather feedback, and compile Customer Needs Analysis Reports to optimize service strategies.
- Sales Process Management
- Oversee end-to-end order fulfillment (from contract signing to delivery) to ensure 100% on-time completion.
- Coordinate with logistics, finance, and other departments to resolve order exceptions (e.g., delays, returns) within 48 hours.
- Data Analysis & Operations
- Maintain CRM data, update customer profiles, order statuses, and communication records.
- Monitor the sales pipeline, generate weekly/monthly reports (conversion rates, churn alerts), and support decision-making.
- Cross-Department Collaboration
- Organize sales meetings and product demos, including material preparation, client invitations, and on-site execution.
- Assist in developing promotional plans, track campaign performance, and propose optimizations.
- Market Insights
- Research competitor activities and industry trends, delivering actionable briefs to the team.
- Identify upsell opportunities by uncovering latent customer needs.
3．Requirements
Required:
– Bachelor’s degree or above (preferred majors: Marketing, Business Administration).
– Strong communication skills, customer-centric mindset, and ability to handle dynamic demands.
– Proficiency in Office tools (Excel pivot tables, PowerPoint).
– Resilience to multitask in a fast-paced environment.
Preferred:
– 1+ years of experience in sales support, customer service, or related fields.
– Familiarity with CRM systems (e.g., Salesforce, Fxiaoke).
– Fluency in English or other languages (for international client interaction).
4. How to Apply
Send your resume to:
ptkhakhadinamika@gmail.com with the subject line: “Sales Assistant – [Your Name] – Referral Source”
or
By clicking the “Apply for this Job” on this page.
Deadline: By April 1st, 2025
